Refund policy
Non-Returnable Items
At Paw Season, your pet's health and safety are our top priorities. Because of the nature of certain products, the following items cannot be returned or exchanged:
- Opened or used pet treats, food, chews, or supplements
- Opened grooming, hygiene, or health products
- Used pet beds, blankets, mats, or carriers
- Personalized or custom-made items
- Gift cards
- Clearance, final sale, or promotional items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and packaging so our team can review your request. If approved, we'll gladly arrange a replacement or issue a refund.
To be eligible for a return, all items must be unused, in their original packaging, and in the same condition they were received.